RESUME & PROFESSIONAL QUALIFICATIONS

 

Casey Reasor              Mobile/Home:                            (425) 829-1141

1818 108^th Dr SE               Email:             c.reasor@comcast.net

Lake Stevens, WA 98258             

OVERVIEW

SPECIALIZED SKILLS & ABILITIES:

·         Excellent oral and written communication, organizational and task management skills.

·         Creative and thorough problem solving skills.

·         Specialized experience with Homer & Remedy for Work Orders, TCATs for tracking, Xng Granite for design, Lattis Pro for pricing.

·         Experienced in carrier systems: Verizon-CSG, Qwest-QORE & CEMR, and various VFO’s for other carriers.

·         Experienced with complete office management functions including payroll, resource maintenance, inter-office communications, reception and customer service.

·         Proficient with the full Microsoft Office Suite.

EMPLOYMENT HISTORY:

11/06 – Present              T-Mobile USA                 Bellevue, Washington

                                                        Position:  Provisioner - National Transport

Responsible for provisioning all Wholesale National Network access orders. Prior to wholesale I provisioned all internal retail orders for Regional Business Offices and Stores. Working closely with Design for accuracy & Infrastructure Strategy & Implementation to test.

-          Order Special Access new activation and disconnects of 802.11, SS7, ATM, OMW, IP transport of various speeds, T1, DS3’s, OCx’s and Gig (1-10) services thru various vendors (LEC, ILEC, CLEC etc).

-          Manage RFP from multiple carriers for large pricing projects.

-          Update and maintain multiple tracking data bases, TCATS, Homer, Xng (Granite).

-          Create the design in Granite: path, segment and equipment.

-          Work with various vendors on Groom projects for Move or CFA changes.

-          Work with Project managers on deployments, work closely with designers on new/disconnect network projects.

 

02/05 – 11/06              Comsys (T-Mobile Contractor)                 Bellevue, Washington

                                                        Position:  Network Provisioner

Responsible for maintaining an average of 20-50 new T1 orders per NTP, with approx 3 NTP’s per Quarter while Monitoring order process and providing design and updates to PM group.

-          Order PTP T1, SS7 and DS3’s, track OC3 circuits thru various vendors (LEC, ILEC, CLEC etc).

-          Acquire pricing from multiple vendors for the ordering of DS3’s for Hot Spots where needed.

-          Disconnect services where applicable.

-          Update and maintain TCATs tracking database.

-          Create the design in Granite: path, segment and equipment.

-          Work with various vendors on Groom projects for Move or CFA changes.

-          Always looking for ways to improve the current process or systems

 

2002 – 2005                            Spherion Corporation (Microsoft Vender)                             Issaquah, Washington

                                                        Position: Recruiting Coordinator

Coordinates candidates’ interview process including initial contact, schedule interview with multiple interviewers from start to finish for high volume Software Company.

-          Contacting candidate / Hiring Manager for availability and accuracy of loop

-          Creation of interview loop (1 candidate, 5-7 interviews).

-          Coordinating travel, hotel and activity through schedule day of interview

-          Approval of candidate travel expenses.

-          Manage all information from candidate to feedback from the interview loop.

-          Primary point of contact for candidate throughout the interview scheduling process.
 

Position: Senior Operator / Scheduler / Payroll                            Redmond, Washington

Responsible for monitoring queues levels of incoming calls, handle overflow of queue, providing 1^st level escalation for all operators. Maintain daily schedule of staffing and payroll. Generate and export all call center reports.                                                       

-          Run and maintain all Centergy Reports.

-          Answer all overflow calls and direct appropriately.

-          Handle all supervisor calls, whether to redirect appropriately or escalate.

-          Monitor Centergy to redirect staffing in appropriate queues.

-          Maintain and update informational guides for operators.

-          Maintain office Web site.

-          Maintain payroll and scheduling of vacation and paid time off for staff.

-          Provide ongoing training and support for operators.

                                                       

Position:  Database Administrator

Provide computer and telephone support for all department staff, maintained reports and updated reporting systems, and backup to lead position.

-          Maintain PhoneLine directory and tracked Voice dialer logs.

-          Maintain all other department programs on all office computers.

-          Trouble shoot or servic all phones and PDI modem needs.

-          Run and maintain all Centergy Reports & current Web Server.

-          Backup for escalating internal or external issues, answering questions.

 

1999 – 2001              Winstar Communications                         Tukwila, Washington

                                                        Position:  T.A.T. Data Technician / Project Management

Company provided Internet based broadband telecommunication and networking services.  General responsibilities of this position included supporting and maintaining various telecommunication network components and systems.  Specific tasks and responsibilities included:

-          Building permanent virtual circuits using the Ascent Switch CBX500 & 9000.

-          Tracked and verified the accuracy of Circuit Layout Records (CLR)

-          Test and turn up of high-speed data circuits from network to customer site.

-          Set router configuration for customers to a backbone system using Cisco routers.

-          Static route customer requested blocks of IP addresses.

-          Provided basic router configurations for Cisco 1700 series routers.  Troubleshot systems using TELNET.

-          Testing with external organization and for turning up FR and PL circuits.

-          Handled trouble tickets and assisted the Network Operations Center (NOC) to resolve customer-networking issues.

-          Tracked and monitored system installs.  Resolved any suspended / held orders with external vendors.

-          Verified circuit layout records matched equipment assignments.

 

1997 – 1999              MCI/WorldCom, Inc.              Seattle, Washington

                                                        Position:  Administrative Sales Support

General responsibilities included office management duties to include: invoicing, payables, payroll, reception, equipment support and maintenance. 

-          Supported Sales staff paperwork needs.

-          Provided project management assistance to the Accounts Relations Manager.

-          Created, tracked & maintained spreadsheets, and TCOM system.

-          Provided company-client communications on outstanding order status.

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